Vpvip FAQ — All Your Questions Answered in One Place

Withdrawals at vpvip are processed very quickly. bKash and Nagad transfers arrive within 15–30 minutes; Rocket may take slightly longer, up to 1 hour. Bank transfers take 1–2 business days.

Withdrawal steps:

• Log in to your account → Click the "Withdrawal" button on your dashboard.
• Select your payment method (bKash / Nagad / Rocket / Bank).
• Enter amount — minimum ৳500, maximum ৳5,00,000 (per day).
• An OTP will be sent to your registered number — enter it to verify.
• KYC verification must be completed before your first withdrawal.

Your first withdrawal requires KYC verification. Upload your NID and a selfie — verification is typically completed within 24 hours. If your withdrawal is on hold, In the Help Center Contact Us.

This issue is usually caused by a few common reasons. Try these steps first:

• Update Notice: Download the latest APK from vpvip's official site. Older versions may not support new games or features.
• If the app crashes: Go to Phone Settings → Apps → vpvip → Clear Cache & Data, then reopen the app.
• Internet Issues: Try switching between mobile data and WiFi. If you have a VPN on, turn it off.
• Low storage on your phone: Keep at least 500 MB of free storage.
• Android Version: Android 6.0 or above generally runs without any issues.

If the issue persists, use the vpvip mobile website (vpvip.im in your browser) — all features are available there too. For technical support, In the Help Center Please provide a screenshot along with your report.

Yes, vpvip offers live scores and match statistics in real time. To access them:

• Log in → Go to the Sports section → Look for the "Live" badge next to ongoing matches.
• Clicking the "Live" tab gives you real-time updates on scores, wickets, run rates, and key stats.
• Live data is available for major sports including cricket, football, tennis, and basketball.

In-app streaming is available for select matches, but requires a minimum account balance or a recent bet to access. Click on a match to see if a "Broadcast" button appears. Not all matches have streaming, but live scores are always available. On the Analytics page You can also view detailed match statistics.

At vpvip, winnings are generally added to your balance as soon as the match or game concludes:

• Sports Bet: Winnings are credited automatically once the match result is confirmed — typically within 5–15 minutes of the match ending.
• Casino / Slots: Instant — your balance updates the moment a game ends.
• Live Casino: Instantly, at the end of each round.
• Lottery: Within 24 hours of the draw being completed — up to 48 hours for major prizes.

If your winnings take more than 2 hours to arrive, log out and log back in. If that doesn't work, contact live chat with your bet reference number and it will be looked into immediately.

Yes, vpvip gives you two ways to suspend or permanently close your account:

1. Cooling-Off Period (Temporary Break):

• Log In → Account Settings → Responsible Gaming → Cooling-Off Period.
• Choose anywhere from 1 to 30 days — you won't be able to log in during this period.
• Takes effect immediately and lifts automatically when the period ends.

2. Self-Exclusion (long-term or permanent):

• To suspend your account for 6 months, 1 year, or permanently, please submit a request via Live Chat or email at support@vpvip.im.
• Please withdraw your balance before permanently closing your account.

No marketing messages will be sent while your account is suspended. Learn more On the Responsible Gaming page View.

Under vpvip's policy Each person may register one account only — This is strictly enforced.

However, two different people living at the same address can each hold their own account — provided they are genuinely two separate individuals and each registers with their own NID and mobile number.

Strictly prohibited:

• Multiple accounts registered under the same person.
• Creating accounts under false identities to exploit bonus offers.
• Using someone else's NID or mobile number.

If multiple accounts are detected, all associated accounts will be suspended and balances may be forfeited. For more details, In the Terms & Conditions View.

To create and use an account on vpvip, Minimum Age: 18 — This is a strict and non-negotiable rule.

No one under the age of 18 is permitted to open an account under any circumstances. National ID (NID) verification is required during registration, and age is confirmed through the KYC process.

How vpvip verifies your age:

• You must provide your date of birth during registration.
• Uploading your NID is mandatory for your first withdrawal.
• Suspicious accounts may be subject to additional verification.

If parents suspect their child is using vpvip, contact us immediately at support@vpvip.im. The account will be investigated and action taken right away. Child protection is our top priority.